FAQ’S

Speak to any of our front desk personnel and let them know this is your first time at FOCOS Orthopedic Hospital. If you have an appointment, you will be registered and required to sign consent forms. After registration you will be provided with a number which you will be called by, you will be required to make a payment and wait for your turn to see the doctor. If you don’t have one, an appointment will be made for you.

Yes. A Family Physician and a Pediatric Orthopedic Surgeon are available for pediatric clinical services.

Please Click Here to schedule your appointment or call us on +233-(0)59-692-0909 or +233-(0)50-143-6964. We are open 24 hours a day for in patients and 8 hours for Out patients. You can also email us at info@focosgh.com or clinic@focosgh.com with your details and our customer service team will get back to you.

If you are planning to visit FOCOS Hospital for the first time, please provide your full name, date of birth, your contact number and your condition to get an appointment. You may also indicate the Doctor you wish to see.

If you are coming for a review, your name will already be on our list, you only need to alert the front desk when you get to the OPD. The necessary paper work will be done and you will wait for your turn with the doctor

Please approach any Front Desk personnel who will then guide you further.

No there is not a separate registration formality if you are a foreign nationality. You will however need to make sure you have all your necessary referral forms (where applicable), pre authorizations, Identity cards and insurance documents to aid in the registration process.

Yes, we accept VISA, Mobile Money and MasterCard credit/debit cards. We accept US dollars at an approved exchange rate of the Hospital.

https://focoshospital.org/billing-insurance/

NO, relatives are not permitted to stay with the patient during the nights, in the ward. However, babies maybe exempted. We have professional caregivers/nurses who are always ready to help patients on admission.

Please approach the Front Desk team and request them for an appointment with the referred doctor.

We have excellent full-fledged diagnostic facilities such as laboratory and radiology services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, report to the Front Desk, and provide your prescription. The staff shall guide you to the respective testing facility after the necessary payments are done.

For all tests/investigations, prior payment must be made at the cash counter. Once billing is complete the patient needs to go to the diagnostic center along with the Doctor’s prescription. The concerned staff will then guide you through the process. If need be an appointment maybe booked, if the test cannot be done on the same day. After the tests, all reports will be handed over to you upon request or otherwise stored in our system. X-ray films are billed separately.

If you are an out-patient, then please request your treating doctor to provide you with the required medical report. You will be required to fill a request form at the reception. Medical reports take within 5-7 working days to be ready. For all in-patients a request must be made to the attending doctor or specialist prior to the time of discharge.

An advance payment is usually collected at the time of the patient’s admission to cover his initial estimated hospital expenses. The amount depends on the type of treatment/surgery.

You can get the details of your patient from the OPD Reception desk.

For patient safety and comfort, we permit visitors only between:

• 10:00 AM –11:00 AM
• 4:00 PM – 6:00 PM

Guests are permitted every day of the week. Children are not allowed to visit.

If you are present in the hospital, please make a review appointment at the front desk for the date the doctor has requested otherwise you may call +233-(0)501436964 for booking.

Phone us on +233-(0)501436964 or send an Email to clinic@focosgh.com

For some specialists you are able to schedule appointments without a referral. For efficient consultation sessions some specialties do require a referral letter to aid in explaining patient’s condition to the doctor.

For some specialists you are able to schedule appointments without a referral. For efficient consultation sessions some specialties do require a referral letter to aid in explaining patient’s condition to the doctor.

General Doctors are available 24 hours a day in the wards. Specialists are available only at specified times of the week. You need to make an appointment to see a specialist /consultant. Please call us on:

Phone us on +233-(0)501436868 or send an Email to info@focosgh.com

If you have an emergency case requiring immediate attention, please call our hotline (+233) 50 475 0090. We will give you instructions and directions. If you know the Hospital’s address, please come as quickly as possible. If you need transfer by us, please let us know by phone.

Yes. Free Parking is available.